客房英語對話

摘要

出國住酒店時，你是不是也遇到過這些尷尬：想讓客房送瓶水，憋半天說不出“mineral water”；空調壞了只會說“cold”“hot”，維修人員一臉懵；退房時賬單上多了筆費用，卻不知道怎么問“這是什么收費”？別慌！本文整理了酒店入住、客房服務、設施維修、退房結算等6大高頻場景的實用英語對話，附30+必備句型和“避坑指南”，從“開口跪”到“流利聊”，看完就能直接用。

一、入住登記：別讓“信息核對”變成“雞同鴨講”

痛點直擊：剛到酒店累到只想躺平，結果前臺問“Do you have a reservation？”（有預定嗎），你卻盯著對方發呆——不是聽不懂，是突然忘了“預定號”英語怎么說！

實用對話示例

Front Desk (前臺): Good evening! Welcome to City Hotel. Do you have a reservation with us?

You: Yes, I booked a room online. My name is Li Ming, and the reservation number is CNH8765.

Front Desk: Let me check... Yes, Mr. Li, a king-size room for 3 nights, correct?

You: Exactly. And I requested a non-smoking room with a city view when I booked. Is that available?

Front Desk: Yes, we’ve prepared Room 1508 for you. Could you please fill out this registration form and show me your passport?

You: Sure. By the way, what time is check-out tomorrow? And where can I get the Wi-Fi password?

Front Desk: Check-out time is 11 AM. The Wi-Fi password is your room number, and it’s valid throughout your stay. Here’s your key card. Enjoy your stay!

重點句型&替換表達

報預定信息：I have a reservation under the name of [姓名]. / My booking reference is [預定號].

提特殊需求：Could I have a room on a higher floor? / I prefer a room with a balcony if possible.

問關鍵信息：What’s the check-out time? / Where can I find the elevator? / Is breakfast included?

避坑小貼士

入住時一定要問清“Wi-Fi密碼”“早餐時間/地點”“退房時間”，最好拿張酒店名片（上面有地址和電話，外出迷路時救命用）！上次我在東京住酒店，沒問早餐時間，第二天9點去餐廳，發現人家8點半就收攤了，只能啃冷面包…

二、客房服務：從“要瓶水”到“點外賣”，這樣說不尷尬

痛點直擊：半夜渴醒想叫瓶水，拿起電話只會說“Water… please…”；想點客房送餐，菜單上的“grilled salmon”（烤三文魚）認識你，你不認識它，最后只能瞎點一份“safe option”（安全選項）——結果上來一盤生魚片…

實用對話示例（要物品）

You (calling room service): Hello, this is Room 1205. Could I get two bottles of mineral water and some extra towels, please?

Room Service: Sure, Mr./Ms. [Last Name]. Would you like still or sparkling water?

You: Still water, please. And could you send them as soon as possible?

Room Service: They’ll be at your door in 10 minutes. Anything else?

You: No, that’s all. Thank you!

實用對話示例（點客房餐）

You: Hi, I’d like to order room service. Can you tell me what’s popular today?

Room Service: Our signature dish is the beef burger with fries, and the Caesar salad is also a good choice.

You: I’ll take the beef burger, medium rare, please. And a glass of orange juice, no ice.

Room Service: Got it, a medium rare beef burger, fries, and an orange juice without ice. Would you like to add dessert?

You: No, thanks. How long will it take?

Room Service: About 25 minutes. The total is $28, including service charge.

重點句型&替換表達

要物品：Could I have [數量] [物品名稱], please? （例：Could I have a hair dryer?）

點餐：I’ll have the [菜品名], please. / Can I get [菜品名] with [要求]? （例：Can I get the pasta with extra cheese?）

問時間/費用：How long will it take? / Does this include service charge?

避坑小貼士

點餐前問一句“What’s popular?”（有什么推薦嗎），比瞎猜菜單靠譜；要物品時說清“數量”和“類型”（比如“extra pillows”抱枕，“bathrobe”浴袍），避免送錯。上次我朋友要“toothbrush”（牙刷），說成“toothpaste”（牙膏），結果酒店送了10管牙膏…

三、客房設施壞了？別只會說“It’s broken”！

痛點直擊：空調不制冷，你對著維修人員說“The air conditioner is cold… no, hot… no…”；電視打不開，只會拍著屏幕說“It doesn’t work!”——對方可能以為你在發脾氣，其實你只是著急。

實用對話示例（空調問題）

You (calling reception): Hello, this is Room 1802. The air conditioner isn’t cooling. I set it to 24C, but it’s still hot in the room.

Reception: I’m sorry to hear that, Mr./Ms. [Last Name]. Let me send a maintenance worker to check right away. Will you be in the room for the next 15 minutes?

You: Yes, I’ll wait here.

Maintenance Worker (arriving): Let me see… The filter is dirty. I’ll clean it and reset the temperature.

You: Thank you! How long will it take to cool down?

Maintenance Worker: About 5 minutes. If it still doesn’t work, call reception again.

實用對話示例（電視問題）

You: Hi, the TV in my room won’t turn on. I pressed the power button, but nothing happens.

Reception: Did you check if the remote has batteries? Sometimes they run out.

You: Yes, I tried changing the batteries, but it still doesn’t work.

Reception: Okay, I’ll send someone to fix it. Should we come now or after 3 PM?

You: Now, please. I’m in the room.

重點句型&替換表達

描述問題：The [設施] isn’t [功能]. （例：The shower isn’t working. / The toilet won’t flush.）

具體說明：It’s [問題細節]. （例：It’s making a loud noise. / The water is too hot.）

提需求：Could you send someone to fix it? / When can I expect the maintenance?

避坑小貼士

描述問題時越具體越好！別說“It’s broken”，說“The water heater only gives cold water”（熱水器只有冷水），維修人員能更快找到原因。另外，記得留房號和聯系方式，避免對方找不到你。

四、洗衣&清潔：別讓“衣服洗壞”成為旅行遺憾

痛點直擊：想讓酒店洗件羊毛衫，卻不知道怎么說“手洗，勿甩干”；早上出門時想讓客房打掃，結果忘了掛“請打掃”牌子，晚上回來房間還是亂糟糟…

實用對話示例（送洗衣物）

You (at housekeeping desk): I’d like to have these clothes laundered. This sweater is wool, so please wash it by hand and don’t tumble dry.

Housekeeping: Sure, we have a “delicate wash” option. Could you fill out this form with your room number and the date you need them back?

You: Room 1306, and I need them by tomorrow evening. How much will it cost?

Housekeeping: The sweater is $15, the shirt is $8, and the pants are $10. Total $33. We’ll deliver them to your room by 6 PM tomorrow.

實用對話示例（要求打掃）

You (calling housekeeping): Hello, this is Room 1603. Could you send someone to clean my room now? I’ll be out for an hour, so you can come in while I’m gone.

Housekeeping: Of course! We’ll send a cleaner within 20 minutes. Do you need fresh towels or more toiletries?

You: Yes, please replace the towels and add a bottle of shampoo. Thanks!

重點句型&替換表達

洗衣要求：Please wash this [衣物] in cold water. / Don’t iron this shirt. / I need it by [時間].

清潔需求：Could you clean my room at [時間]? / I need more [物品] (toilet paper, soap, etc.).

問費用/時間：How much does laundry service cost? / When will my clothes be ready?

避坑小貼士

貴重衣物（比如絲綢、羊毛）最好自己洗，或提前問清酒店“是否提供手洗服務”，避免洗壞后扯皮；早上出門前掛“Please Make Up Room”（請打掃）牌子，比打電話更方便——親測有效，上次我掛了牌子，回來發現床不僅鋪好了，還折了個小兔子毛巾！

五、周邊問詢：從“問路”到“找好吃的”，告別“游客盲區”

痛點直擊：想去附近景點，打開地圖卻看不懂英文地名；想吃當地特色餐廳，只會說“Where is good food?”——前臺可能給你推薦“tourist trap”（游客陷阱餐廳），又貴又不好吃。

實用對話示例（問景點路線）

You: Excuse me, how do I get to the Central Park from here? Is it walking distance?

Front Desk: It’s about 20 minutes on foot, or 5 minutes by taxi. If you take the subway, walk to the corner and take Line 2 to Park Station, then exit A.

You: Is there a subway map I can take? And what time does the park close?

Front Desk: Here’s a map. The park closes at 9 PM, but the main gates are open until midnight.

實用對話示例（問餐廳推薦）

You: I want to try local food, not tourist restaurants. Do you have any recommendations?

Front Desk: Sure! There’s a small Italian restaurant called “Mama’s Kitchen” 5 minutes from here. They serve homemade pasta and pizza, and it’s very popular with locals.

You: What time do they open? Do I need to make a reservation?

Front Desk: They open at 6 PM, and reservations are better for dinner—especially on weekends. I can call and book a table for you if you want.

重點句型&替換表達

問路：How do I get to [地點]? / Is there a [交通方式] nearby? （例：Is there a bus stop near the hotel?）

問推薦：Can you recommend a good [類型] (restaurant, café, bookstore) nearby? / Where do locals usually go?

問細節：What time does it open/close? / Do I need a reservation? / How much does it cost?

避坑小貼士

問推薦時加一句“not touristy”（不要游客多的），前臺會更懂你想要“本地人常去的地方”；記不住路線就拍張酒店名片，迷路時直接給出租車司機看——上次我在巴黎問路線，前臺說了一堆街名，我轉頭就忘，幸好拍了名片，司機一看就知道送我回酒店！

六、退房結算：別讓“賬單疑問”變成“多花錢”

痛點直擊：退房時賬單上突然多了“$50 mini-bar charge”（迷你吧收費），你明明沒動過；想開發票，卻不知道“invoice”（發票）怎么說，只能眼睜睜看著前臺給你一張收據…

實用對話示例（核對賬單）

Front Desk: Good morning, Mr. Li. Checking out today?

You: Yes, please. Can I see the bill first?

Front Desk: Sure, here you go. The total is $380, including 3 nights’ stay and a $50 mini-bar charge.

You: Wait, I didn’t use the mini-bar. Could you check that again?

Front Desk: Let me verify... Oh, I’m sorry! That was a mistake from last night. I’ll remove it. The new total is $330.

You: Thank you. Can I pay by credit card? And I need an invoice for business purposes.

Front Desk: Of course. Could you give me your company name and tax ID?

實用對話示例（行李寄存）

You: My flight is at 8 PM, so I’d like to store my luggage here after check-out. Is that possible?

Front Desk: Yes, we offer free luggage storage. You can pick it up by 7 PM. Please take this tag and show it when you collect your bags.

You: Perfect. Thank you for your help!

重點句型&替換表達

核對賬單：Can I see the bill, please? / What is this charge for? （例：What is the $20 “service fee” for?）

開發票：I need an invoice, please. / Could you put [公司名] on the invoice?

行李寄存：Can I store my luggage here until [時間]? / Is there a fee for luggage storage?

避坑小貼士

退房前一定要核對賬單！尤其是“mini-bar”（迷你吧）“service fee”（服務費）“parking fee”（停車費），這些最容易出錯；開發票時提前準備好“公司英文名”和“稅號”，避免來回溝通耽誤時間。

其實酒店英語沒那么難，記住這些場景和句型，下次住酒店遇到溝通問題，不用再“比劃+蹦單詞”。從入住到退房，每一步都能“說清楚、問明白”，旅行體驗直接提升一個level！收藏這篇，下次出國住酒店，直接照著用～

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